CIVIC GUIDES PTY LTD PRIVACY POLICY
Maple Media complies with the Australian state and commonwealth privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (collectively, “Privacy Laws”).
Maple Media is committed to the privacy of its Visitors and potential Visitors (collectively, “Visitors”) and to operate at all times in a confidential and safe manner.
This Privacy Policy summarises how Maple Media handles personal information with respect to any visitor to Maple Media’s website (“Visitor”).
Maple Media will respect and keep secure all personal and sensitive information provided to Maple Media by Visitors in accordance with applicable privacy laws and this Privacy Policy.
By continuing to use the Website, a Visitor acknowledges acceptance of this Privacy Policy as updated from time to time.
INFORMATION MAPLE MEDIA COLLECTS AND HOLDS
Personal information
Personal information is defined by the Privacy Laws as “information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.”
From time to time, Maple Media may collect certain of a Visitor’s personal information. Maple Media only collects that personal information that is reasonably necessary for or related to Maple Media’s business or to facilitate the use of the Website by Visitors.
Generally, the only personal information Maple Media collects about a Visitor is that information which a Visitor choose to disclose to Maple Media or which a Visitor authorises Maple Media to obtain.
Access to certain areas of website may require you to provide us with certain personally identifiable information. The type of information Maple Media collect may include a Visitor’s:
(a) personal name
(b) age
(c) gender
(d) residential/work address
(e) email addresses
(f) telephone number
(g) physical location
Sensitive Information
Sensitive information is a special category of the most sensitive personal information including racial or ethnic origin, political opinion, police record, health and disability information etc.
Maple Media does not collect sensitive information.
How Maple Media collects and holds personal information
Where possible, Maple Media will collect a Visitor’s personal information directly from a Visitor, but information may also be collected via:
(a) IP loggers
(h) wi-fi routers
(i) GPS devices
Personal and sensitive information may be collected from a Visitor when a Visitor provides it to Maple Media directly.
Maple Media has established appropriate physical, electronic and managerial procedures to safeguard any information Maple Media collects. This helps prevent unauthorised access, maintains data accuracy and ensures that the information is used correctly.
All data transferred to and from Maple Media’s servers is encrypted and a firewall is in place to prevent intrusion. All data stored within Maple Media’s systems is designed to only be able to be accessed by Maple Media’s officers, employees, contractors and the relevant hosting facility.
The purposes for which Maple Media collects, holds, uses and discloses personal information.
Maple Media collects personal information that Maple Media considers relevant for the purpose of providing the Website. Maple Media will not use or disclose personal information collected about an individual for the purposes of direct marketing unless the individual has given Maple Media consent to do so. Maple Media will not disclose any personal information to any third-party overseas recipients unless the individual has given Maple Media consent to do so.
How Maple Media may use personal information
Some of the ways Maple Media uses personal information includes to:
(b) communicate with a Visitor and others as part of Maple Media’s business
(c) enable Maple Media to provide a service
(d) personalise a Visitor’s website experience
(e) send a Visitor information regarding changes to Maple Media’s policies, other terms and conditions, on-line services and other administrative issues
(f) manage accounts and perform other administrative and operational tasks (including risk management, systems development and testing, credit scoring and staff training, collecting debts and market or Visitor satisfaction research)
(g) prevent, detect and investigate crime, including fraud and money laundering, and analyse and manage other commercial risks
(h) verify information given to Maple Media
(i) carry out market research and analysis, including satisfaction surveys
(j) provide marketing information to a Visitor (including information about other products and services offered by selected third party partners) in preferences a Visitor have expressed
(k) manage Maple Media’s infrastructure and business operations and comply with internal policies and procedures, including those relating to auditing accounting billing and collections IT systems data and website hosting business continuity and records,
document and print management
(l) resolve complaints and handle requests for data access or correction
(m) comply with applicable laws and regulatory obligations (including laws outside a Visitor’s country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism
(n) comply with legal process and respond to requests from public and governmental authorities (in outside a Visitor’s country of residence)
(o) establish and defend legal rights protect Maple Media’s operations or those of any of Maple Media’s group companies or insurance business partners, Maple Media’s rights or property and/or that of Maple Media’s group companies, a Visitor or others and pursue available remedies or limit Maple Media’s damages
To whom does Maple Media disclose a Visitor’s personal information?
Maple Media may disclose a Visitor’s personal information to:
(p) government authorities (where required by law including workers compensation laws)
(q) third parties involved in court action (where required by law)
(r) other parties that provide support services to Maple Media including support services, merchant services, online marketing programs for the purposes of marketing Maple Media products only
(s) professional advisers
(t) potential business partners or purchasers
What happens if a Visitor doesn’t provide personal or sensitive information?
If a Visitor does not provide some or all of the information requested, Maple Media may not be able to provide the services to such Visitor.
Using a pseudonym or engaging with Maple Media anonymously
Where practicable, a Visitor will be given the opportunity to engage with Maple Media on an anonymous basis or using a pseudonym.
Credit card details
Maple Media does not collect or store credit card numbers.
Website cookies and usage information
When a Visitor access Maple Media’s website, Maple Media may use software embedded in Maple Media’s website and Maple Media may place small data files (or cookies) on a Visitor’s computer or other device to collect information about which pages a Visitor’s view, how a Visitor reach those pages, what a Visitor does when a Visitor visits a page, the length of time a Visitor remains on the page and how Maple Media performs in providing content to a Visitor. A cookie does not identify individuals personally, but it does identify computers.
A Visitor can set a Visitor’s browser to notify a Visitor when a Visitor receive a cookie and this will provide a Visitor with an opportunity to either accept or reject it in each instance. Maple Media may gather a Visitor’s IP address as part of Maple Media’s business activities and to assist with any operational difficulties or support issues. This information does not identify a Visitor personally.
External links
The Maple Media website may contain links to other websites. When a Visitor accesses these links, Maple Media recommends that a Visitor read the website owner’s privacy statement before disclosing a Visitor’s personal information. Maple Media does not accept responsibility for inappropriate use, collection, storage or disclosure of a Visitor’s personal information collected outside Maple Media’s website.
Opting out of direct marketing communications
Where Maple Media uses a Visitor’s personal information to send a Visitor marketing and promotional information by post, email or telephone, Maple Media will provide a Visitor with an opportunity to opt-out of receiving suchinformation. By electing not to opt-out, Maple Media will assume Maple Media has a Visitor’s implied consent to receive similar information and communications in the future. Maple Media will ensure that Maple Media’s opt-out notices are clear, conspicuous and easy to activate. If a Visitor wish to opt out of communications from Maple Media, please use the contact details below.
Cross-border disclosures of a Visitor’s personal information
Maple Media does currently use off-shore service providers with regard to storage of personal information data including email services, support service and telephonic services. Maple Media reserves the right to use data hosting facilities and third-party service providers both in Australia and overseas to assist Maple Media’s operations.
Right to opt out of personal information use
Maple Media will comply with any request from a Visitor to process or cease using their personal information data as soon as practicable. Unless a Visitor specifically opts-out of use of personal information for marketing purposes, Maple Media will assume Maple Media has a Visitor’s implied consent to receive similar information and communications in the future.
Right to rectification
Maple Media has obligations to take reasonable steps to correct personal information held by Maple Media if Maple Media is satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading for the purpose for which it is held.
Maple Media will comply with any request from a Visitor to update and/or correct their personal information data within 28 days. Maple Media may take reasonable steps to verify a Visitor’s identity before making any such changes.
In cases where the information was provided by a third party, Maple Media may not be able to correct information and a Visitor may have to contact the third-party that gave information to Maple Media.
How to contact Maple Media regarding privacy
To exercise a right under this Privacy Policy, make further inquiries or to complain about a breach of the law (including the Australian Privacy Principles or a registered Australian Privacy Principles code, if applicable) a Visitor should contact Maple Media as follows:
The Privacy Officer
MAPLE MEDIA PTY LTD
281 Canterbury Road, Canterbury VIC 3126
Email: mark@civicoutdoor.com.au
Maple Media will take all complaints regarding privacy of information seriously. Maple Media will respond to any requests, questions, or complaints as soon as possible in a reasonable time frame.
Policy changes
Maple Media may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on Maple Media’s website or otherwise communicated to a Visitor. Maple Media suggests that a Visitor review Maple Media’s Privacy Policy regularly.
In this Privacy Policy, “Maple Media” means CIVIC GUIDES PTY LTD [ACN 169447170] and any “Related Body Corporate” within the meaning of the Section 50 of the Corporations Act 2001 (Cth)